Customer Service Officer
Job no: 497489
Work type: Full time
About the role
Are you a people person, with exceptional customer service skills, strong data entry capability (do you love analytics and numbers?!) and the ability to work with a range of different stakeholders in a fast-paced and changing environment?
Simplot currently has an exciting opportunity available for a Customer Service Officer based at our head office in Mentone. This is a permanent full-time role and ideal for someone looking to enter a huge industry leader at an entry level. Reporting into the National Commercial Customer Fulfilment Manager you will work within a supportive and dynamic team environment where people want to come to work each day. The purpose of this role is to provide effective customer service via efficient order capture and entry, and to liaise with internal / external stakeholders to maintain maximum service levels.
Your primary responsibilities will cover:
- Building and managing internal/external partnerships to ensure delivery of company objectives, strong in-bound call focus
- Accurate data entry
- Correct stock allocation
- Order confirmation
- Maintaining administration; and
- Entering data on our in-house system
You are a self-motivated individual who has proven experience in a similar role, outstanding customer service focus and thrives in a busy environment. Your attention to detail will give you an advantage as you juggle the day to day customer service requirements for the Simplot business. You will be empathetic, with strong communication skills and demonstrated PC skills are essential to be successful in this role. A passion food and interest in the FMCG industry would be an added benefit.
Simplot Australia is leading provider of quality, sustainable food for the ever-changing needs of consumers and customers in Australia, New Zealand and South East Asia. Simplot Australia is part of the family owned JR. Simplot Company that has grown to become a multinational agriculture and food business with annual sales of more than $US6 billion.
Our purpose is to “contribute to feeding our world”, by “bringing earth’s resources to life” and we pride ourselves on our Passion for People, our Spirit of Innovation and our Respect for Resources. We have built long term partnerships with Australian farmers and our unique and diverse product portfolio includes vegetable, meals and seafood manufacturing operations that supply chilled, frozen and shelf stable products to Australia's major supermarkets, hotels, restaurants, quick service restaurant customers. Our portfolio includes some of Australia’s most trusted and well-known brands including Birds Eye, Edgell, Leggos, John West, Chiko, I&J, Chicken Tonight, Five Brothers and Five Tastes.
Benefits and Culture
- Option to purchase additional Annual Leave
- A Generous Parental Leave policy for Primary Careers
- Access to EAP
- A Variety of Flexible Work Arrangements
- Awards recognising long serving and high achieving employees
- Short Term Incentive Benefits for Employees
- Offerings including Financial, Novated Leasing and Discounted Products and Services.
If this sounds like you, please apply online today!
To be considered for opportunities with Simplot Australia Pty Ltd we require that all applicants have the relevant full working rights for Australia.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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