Job no: 495749
Work type: Full time
- Food Service Industry / Meat Processing
- Receive & process customers’ orders in an accurate, courteous and timely manner
- Based at Laverton North, Vic
Top Cut Foods continues to be the leading specialist butcher in both Australia and Asia with 8 sites in most capital cities of Australia, as well as multiple sites in China and Japan and sales offices in Korea and Hong Kong. We have world class accredited facilities across Australia and Asia and we proudly deliver a quality range of beef, lamb, veal, pork, poultry and smallgoods products, as well as ready to heat meal solutions to our 2000+ customers in Australia and throughout Asia. We pride ourselves on our brands that fall under the Top Cut umbrella and we are currently relaunching our exclusive Tender Plus, High Country Pork, Gippsland Fresh, Caterfare, Northern Rivers Meat and Kurts Smallgoods brands. Now part of the Simplot Group, working within our business will provide a rewarding career with opportunities for future development.
A fantastic opportunity now exists for a Customer Service expert to join the team at Laverton North. Key responsibilities are the receipt and processing of customers' orders in an accurate, courteous and timely manner.
Additional duties include:
- Receiving sales orders via phone, email and fax;
- Data entry into ERP system;
- Customer liaison regarding stock item availability and delivery;
- Resolution of customer's complaints;
- Contacting customers of discrepancies with orders, deliveries or accounts;
- Telemarketing, promotions and specials to all external customers; and
- General administration.
Ideally, you have experience in a similar role in the meat or foodservice industry. You can demonstrate a strong attention to detail along with the ability to ensure the accurate input of sales/order data. You have proven skills in dealing with customers both in taking orders, complaint management and delivery follow-up. You have experience in using an ERP system (Ideally JDE or similar).
Working across a range of stakeholders including external customers, sales reps, production, procurement and distribution your success is measured through positive customer feedback, delivery of orders in-full and on-time and the ability to identify potential customer future needs and upsell products. You enjoy working as part of a diverse team, supporting each other to achieve results.
If this sounds like you, please Apply online today
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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